Description

You administer, maintain, and troubleshoot cloud-based services within the Microsoft 365 platform, providing Tier-2 and Tier-3 technical support for escalated issues.

This role is on-site.

Responsibilities

• Administer and manage Microsoft 365 services including Exchange Online, Microsoft Teams, SharePoint, and OneDrive.
• Manage user accounts, licenses, and permissions within Microsoft 365 and Microsoft Entra ID.
• Implement and maintain security and compliance measures, including Data Loss Prevention (DLP) policies.
• Use PowerShell scripting for automation, reporting, and advanced configuration tasks.
• Troubleshoot complex cloud service issues and document processes.

Required Skills

• 5+ years of professional IT support experience focused on Microsoft 365 services.
• Strong administration expertise in Exchange Online, Microsoft Teams, SharePoint, and OneDrive.
• Proficiency with PowerShell scripting for Microsoft 365 automation.
• Experience managing user accounts and licenses in Microsoft Entra ID (Azure AD).
• Knowledge of security, compliance, and endpoint management within M365.
• Understanding of networking concepts and hybrid identity solutions.

Preferred Skills

• Ability to troubleshoot complex cloud service issues and document processes.

Key Skills

Education

Any Graduate