Description

You will provide technical support for Microsoft 365 and Windows infrastructure within a large-scale environment.

Responsibilities

• Handle post-migration end-user tickets for Outlook and OneDrive via call and remote access.
• Resolve escalated issues regarding email routing, connectivity, permissions, and filtering.
• Monitor backups and perform periodic test restores.
• Manage Windows infrastructure technologies and Azure Active Directory services.
• Support Microsoft Teams Voice and MDM/MAM via Intune.

Required Skills

• 3+ years of technical support experience in organizations with 1000+ end users.
• Microsoft 365 administration including Exchange (On-premise/Online), Teams, and OneDrive.
• Azure Active Directory (AAD), Azure AD Connect, and Azure AD Domain Services (AADDS).
• Microsoft Security and Compliance, including Microsoft ATP.
• Active Directory, Azure Kerberos, and SSO implementation.
• Intune MDM and MAM management.
• PowerShell scripting for administration.
• SCCM and VMware technical support.
• Ability to work rotating shifts to provide 24/7 support.

Preferred Skills

• Experience managing large-scale enterprise migrations.

Key Skills

Education

Any graduate