Description

Configure and develop Microsoft Dynamics 365 CE CRM solutions within an Agile framework, ensuring seamless integration with external systems.

This role is hybrid.

Responsibilities

• Configure and develop Dynamics 365 CE applications to meet specific business requirements.
• Collaborate with technical leads and architects to implement solutions defined in the Agile backlog.
• Support integration of Dynamics 365 CE with Contact Center apps, portals, SAP, and payment gateways.
• Provide ongoing support, optimization, and improvements for system functionality and user experience.
• Assist in developing training programs and promoting user adoption through change management.

Required Skills

• 5+ years’ experience developing and configuring business applications within the MS Dynamics 365 CE CRM landscape.
• Deep understanding of Dynamics 365 CE capabilities, including customization, configuration, and user management.
• Strong knowledge of Contact Center applications, such as Telephony and IVR-based solutions.
• Experience with self-service web portals and native mobile applications.
• Familiarity with integrating Dynamics 365 CE with back-office systems (e.g., ERP) and payment gateways.
• Proven track record of successfully delivering complex projects.

Preferred Skills

• Advanced knowledge of Dynamics 365 CE functionalities.

Key Skills

Education

Any Graduate