Description

You will provide technical support for desktop and network infrastructure.

Responsibilities

• Install, configure, and maintain hardware and software systems.
• Perform routine system updates, patching, and upgrades across end-user devices.
• Monitor system performance and troubleshoot hardware and software issues for end-users.
• Assist in managing and troubleshooting network devices, including routers, switches, and firewalls.
• Monitor UPS power and cooling units, report alarms, and coordinate vendor maintenance.
• Maintain accurate documentation of system configurations and troubleshooting procedures.

Required Skills

• Proficiency in PowerShell for system administration tasks.
• Demonstrated skills in Desktop/workstation/laptop administration and low-level OS troubleshooting.
• Experience configuring networks within a DHCP and DNS environment, including TCP/IP configuration.
• Proficiency with ticket queue systems, such as Service Now.
• Experience with imaging desktop/workstations/laptops.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Strong analytical and problem-solving abilities.
• Demonstrated experience in an Information Technology field.

Key Skills

Education

Bachelor's degree