Description

You will provide technical support for desktop and network infrastructure, managing hardware, software, and network devices.

This role is hybrid.

Responsibilities

• Install, configure, and maintain hardware and software systems across end-user devices.
• Perform routine system updates, patching, and upgrades to ensure system stability.
• Monitor system performance and troubleshoot hardware and software issues for end-users.
• Assist in managing and troubleshooting network devices, including routers, switches, and firewalls.
• Maintain accurate documentation of system configurations and troubleshooting procedures.

Required Skills

• 5+ years of experience in an Information Technology field.
• Proficiency in PowerShell for system administration tasks.
• Demonstrated skills in Desktop, workstation, and laptop administration with low-level OS troubleshooting.
• Experience configuring networks within a DHCP and DNS environment, including TCP/IP configuration.
• Proficiency with ticket queue systems, specifically Service Now.
• Experience with imaging desktop, workstation, and laptop devices.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Bachelor's degree in a relevant field or equivalent experience.

Key Skills

Education

Bachelor's degree