Description

• We are seeking an experienced Microsoft Dynamics 365 CRM QA Engineer to join our QA and application delivery team.
• The ideal candidate will be responsible for validating CRM functionalities, integrations, workflows, and business processes within the Microsoft Dynamics 365 environment.
• The candidate should possess strong expertise in manual and automation testing, API validation, regression testing, and Agile methodologies.

Essential Job Functions:

• Analyze business requirements, functional specifications, and technical design documents for Dynamics 365 CRM applications.
• Create and execute detailed test plans, test cases, and test scripts.
• Perform functional, regression, integration, system, and end-to-end testing for Dynamics 365 CRM modules.

Validate CRM functionalities including:

• Sales
• Customer Service
• Marketing
• Workflows
• Business Process Flows
• Security Roles
• Plugins and integrations
• Perform API and backend validation for integrated applications.
• Execute data validation and database testing using SQL queries.
• Identify, log, track, and retest defects using defect management tools.
• Collaborate with developers, business analysts, product owners, and stakeholders during sprint cycles.
• Support automation testing initiatives and improve test coverage.
• Participate in Agile ceremonies including sprint planning, stand-ups, retrospectives, and QA reviews.
• Ensure application quality, performance, and compliance with QA standards.

Qualifications:
Required Skills

• 4+ years of experience in QA/testing with a strong focus on CRM applications.
• Hands-on experience with Microsoft Dynamics 365 CRM testing.
• Strong understanding of Dynamics 365 CRM modules and business processes.

Experience in:

• Functional Testing
• Regression Testing
• Integration Testing
• UAT Support
• Smoke Testing
• Knowledge of CRM workflows, entities, forms, dashboards, and security models.
• Experience with defect tracking and test management tools such as:
• Jira
• Azure DevOps
• TestRail

Experience with API testing tools:

• Postman
• SoapUI
• Basic to intermediate SQL knowledge for backend validation.

Experience in automation testing using:

• Selenium
• Cypress
• Or equivalent tools
• Familiarity with Agile/Scrum methodologies.
• Strong analytical and communication skills.

Preferred Qualifications

• Bachelor’s degree in Computer Science, IT, or related field.
• Experience working with Dynamics 365 integrations and data migration projects.
• Exposure to Power Platform components:
• Power Apps
• Power Automate
• Power BI
• Understanding of CI/CD pipelines and DevOps practices.
• Microsoft Dynamics 365 certification is an added advantage.

Good to Have

• Experience with performance and security testing.
• Knowledge of cloud-based application testing.
• Exposure to automation framework development.
• Experience validating integrations with ERP or third-party applications

Key Skills

Education

Bachelor's degree