Description

You will own the full CRM solution lifecycle from planning and design through implementation and user adoption.

Responsibilities

• Lead client workshops and meetings to gather business and technical requirements.
• Design and configure Microsoft Dynamics 365 modules, including Sales, Marketing, Customer Service, Field Service, and Project Operations.
• Coordinate with developers and technical specialists to ensure technical feasibility and seamless system integrations.
• Oversee testing phases, including the development of test scenarios and coordination of user acceptance testing.
• Develop training materials and deliver sessions to support end-user adoption and post-deployment transitions.

Required Skills

• 2-3 years of experience in consulting and project delivery environments.
• Proven track record configuring and delivering Microsoft Dynamics 365 Customer Engagement solutions.
• Hands-on experience with Power Platform.
• Experience with Azure DevOps.
• Ability to propose customized solutions based on complex business processes.
• Relevant and up-to-date Microsoft certifications in Dynamics 365 and related technologies.
• Experience facilitating requirements workshops and training sessions.

Key Skills

Education

Any Graduate