Description

You will configure, deploy, and support the global contact center CRM technology, including case management, chat, telephony, and SMS channels.

This role is on-site.

Responsibilities

• Configure and deploy Dynamics 365 CRM solutions for global contact center operations.
• Triage and resolve support tickets for case management, telephony, and chat integrations.
• Manage product launches and release cycles for communication channel updates.
• Maintain version control and source code integrity using Github or Bitbucket.
• Collaborate on the technical implementation of telephony and chat features.

Required Skills

• 7+ years of experience with MS .NET development.
• Deep expertise in Microsoft Dynamics 365 and CRM architecture.
• Proficiency in JavaScript and jQuery for frontend customization.
• Experience with call center products, telephony systems, or chat platforms.
• Hands-on experience with versioning tools such as Github or Bitbucket.
• B.S. in Information Systems, Computer Science, or equivalent work experience.

Key Skills

Education

Any Graduate