Description

Provide L2/L3 technical and functional support for Microsoft Dynamics products to corporate customers in Mexico.

Responsibilities

• Own and investigate complex technical and functional customer issues to provide resolution.
• Create reproduction scenarios to define and understand specific customer problems.
• Research, troubleshoot, and implement workarounds to resolve cases.
• Drive communication with customers to ensure confidence in problem resolution.
• Collaborate with cross-group peers and produce quality technical documentation.

Required Skills

• 2+ years of experience as a Technical or Functional Consultant/Engineer.
• Proficiency in MS Dynamics 365 (F&O, CE, SCM, Retail/Commerce, or Power Platform).
• Strong development skills in X++ and .NET.
• Experience with SQL Queries.
• Knowledge of Power Platform integration and Data Migration.
• Experience with customization, configuration, and Security/Role-based Access Control.
• Microsoft relevant product certifications.
• Ability to work flexible shifts and weekends.
• Degree in Computer Science, IT, or equivalent.

Preferred Skills

• Knowledge of Azure infrastructure and Windows Administration.

Key Skills

Education

Any Graduate