Description

Lead the end-to-end architecture, design, and technical delivery of Dynamics 365 Marketing (Customer Insights – Data) in a remote role based in Albany, NY.

Responsibilities

• Own the technical architecture for D365 Marketing, including data models, integrations, and platform governance.
• Design scalable customer journey frameworks, real-time event triggers, segmentation pipelines, and personalization models.
• Lead technical solutioning across Dataverse, Power Platform, and external systems (CRM, ERP, Data Warehouse, Data Lakes).
• Define integration patterns (APIs, connectors, event-based architecture) with CRM, ERP, websites, and MarTech tools.
• Ensure compliance with security, privacy, and regulatory requirements (GDPR, CAN-SPAM, HIPAA) and oversee technical delivery.

Required Skills

• 10+ years of strong experience on D365 Marketing Configuration and Customization.
• Deep technical expertise in Dynamics 365 Marketing / Customer Insights – Data.
• Strong knowledge of Dataverse, Power Platform, and Azure services (Functions, Service Bus, Logic Apps).
• Hands-on experience with APIs, event-driven systems, identity management, and security models.
• Ability to configure unified customer profiles, identity resolution, and data matching rules.
• Experience designing scalable marketing architectures, real-time journeys, and data-driven personalization.
• Proven ability to lead technical teams and collaborate with marketing, sales, and IT stakeholders.

Preferred Skills

• Experience in large enterprise or regulated industries.
• Knowledge of D365 Sales, Customer Insights – Data, and Azure DevOps.
• Microsoft certifications in Dynamics 365 or Azure.

Key Skills

Education

Any Graduate