Description

You will manage the Exchange and Office 365 domain as the primary customer point of contact while leading a technical team.

This role is on-site.

Responsibilities

• Manage a team of 5 or more technical resources.
• Execute Incident, Change, and Problem Management processes.
• Perform Root Cause Analysis (RCA) for Severity 1 and repetitive incidents.
• Act as the Single Point of Contact (SPOC) for all Exchange and O365 domain queries.

Required Skills

• 7+ years of relevant experience in administration.
• Expertise in Active Directory and Azure-AD.
• Hands-on experience with Exchange 2016 and Exchange 2019.
• Proficiency with O365 and Exchange Online (EXO).
• Experience with ADFS and Azure-ADFS.
• Proficiency using ITSM tools such as ServiceNow or Symphony SUMMIT.
• ITIL certification.
• Degree in B.E., B.Tech, or BCA.

Preferred Skills

• Microsoft Certification on mailing platforms.
• OEM Certification on at least one core technology.

Key Skills

Education

Any Graduate