Description

Provide desktop IT support and technical problem solving for networked, classified, unclassified, and standalone environments.

Responsibilities

• Install and upgrade desktops, portable computers, peripherals, and software products.
• Diagnose and resolve hardware and software failures for desktop and portable computers.
• Manage the full lifecycle of trouble tickets, from opening to timely closure.
• Coordinate equipment disassembly and reinstallation for office relocations.
• Conduct IT audits to ensure compliance with administration and acquisition policies.

Required Skills

• Proven experience in desktop IT support and hardware/software upgrades.
• Active TS clearance.
• Ability to perform physical tasks including lifting up to 50lbs, squatting, bending, and crawling under desks.
• Proficiency in using trouble-ticketing software.
• Experience providing technical support in both local and remote environments.
• Ability to work independently with general guidance to meet deadlines.
• Bachelor's degree or one year of equivalent experience.

Preferred Skills

• IT Certifications applicable to desktop and mobile computer support.

Key Skills

Education

Any graduate