Description

Key Responsibilities

• Own the end‑to‑end product lifecycle for third‑party delivery integrations, from strategy and roadmap definition through execution, testing, launch, and ongoing optimization
• Leverage deep analysis of operational, customer, and partner data to identify friction points, inform product strategy, and measure business impact
• Define success metrics and KPIs, and use performance dashboards to monitor the third‑party delivery experience across revenue, operations, customer funnel, transactional, and financial dimensions
• Partner closely with engineering and external marketplace teams to deliver technical solutions that improve order success rates, reduce cancellations, and increase fulfillment accuracy
• Identify and activate new growth levers, including expanded assortment, upsell opportunities, and geo‑targeted or partner‑led promotions
• Lead cross‑functional alignment across Marketing, Store Operations, Legal, Finance, Merchandising, Tax, Accounting, and Business Development to ensure cohesive strategy, execution, and reporting
• Design and run experiments (A/B tests, pilots, phased rollouts) to validate hypotheses, iterate quickly, and scale successful solutions
• Continuously assess the competitive landscape and evolving third‑party delivery ecosystem to inform roadmap priorities and long‑term strategy

What You’ll Own

• Revenue and profitability growth across your assigned marketplace partners, including GMV, net revenue, order economics, promotional efficiency, and operational leverage
• Order success and customer outcomes, spanning conversion and funnel performance, substitutions, cancellations, refunds, accuracy, and on‑time delivery
• End‑to‑end financial integrity, ensuring accurate tax and fee treatment, clean reconciliation, settlement accuracy, and reliable store‑level accounting
• Partner operating rhythm and execution, including weekly business reviews, roadmap alignment, issue triage, launch readiness, and post‑launch optimization

Qualifications

• MBA or equivalent practical experience in product management, strategy, or digital delivery platforms
• 5–7+ years of experience in B2C product management, with deep exposure to third‑party marketplaces, e‑commerce, or last‑mile logistics
• Highly analytical and data‑driven, with the ability to synthesize insights from complex data sets and translate them into clear product decisions
• Demonstrated track record of driving measurable improvements in digital product performance and business outcomes
• Experience partnering with external technology providers, including API‑based integrations and platform ecosystems
• Proven ability to lead through influence, driving alignment across cross‑functional teams and senior stakeholders
• Strong execution skills with the ability to manage multiple priorities in a fast‑paced, ambiguous environment
• Excellent communication and presentation skills, with the ability to clearly articulate strategy, tradeoffs, and results

Technical Skills (Preferred)

• Strong grounding in product management practices and Agile methodologies, including backlog management, sprint execution, and iterative delivery
• Experience with third‑party platform integrations, including API‑based partnerships and data‑sharing workflows
• Proficiency in analytics and reporting tools, including SQL and/or dashboarding platforms, to analyze performance and inform decision‑making
• Expertise in KPI definition, measurement, and performance reporting across customer, operational, and financial metrics
• Ability to build financial models and business cases to evaluate tradeoffs, investment decisions, and growth opportunities
• Skilled in customer journey mapping to identify friction points and design improvements across the end‑to‑end experience
• Experience driving process optimization and experimentation, including A/B testing, pilots, and phased rollouts
• Strong stakeholder and project management capabilities, with the ability to coordinate complex, cross‑functional initiatives

Key Skills

Education

Bachelor's degree