Description

Key Responsibilities
- Lead or participate in the setup, configuration, and administration of IBM Cloud Pak for Business Automation (CP4BA) both on-premises and on cloud (OpenShift/Kubernetes).
- Manage middleware components (WebSphere Application Server/Liberty, DB2/Oracle, MQ, FileNet, LDAP integration, etc.) for BAW and Cloud Pak.
- Perform regular health checks, capacity planning, system monitoring, and performance tuning of middleware and workflow environments.
- Execute patches, upgrades, and hotfixes for IBM BAW and related middleware components while minimizing downtime.
- Automate routine tasks involving deployment, scaling, and lifecycle management using tools such as Ansible, Jenkins, or similar.
- Develop and maintain technical documentation, runbooks, and knowledge base articles for internal support teams.
- Collaborate with development, OA, infrastructure, and security teams for environment provisioning, deployments, and troubleshooting cross-functional issues.
- Implement, configure, and monitor HA/DR solutions for IBM BAW and Cloud Pak at the middleware layer.
- Provide support for IBM BAW environments, including troubleshooting, root cause analysis, and resolution of incidents impacting business workflows.
- Participate in weekend production deployment and support.
- Ensure compliance with security guidelines and best practices throughout middleware stack.
Required Skills and Experience
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 3+ years of hands-on experience supporting IBM Business Automation Workflow (BAW, BPM, or similar) in production environments.
- Experience setting up and supporting IBM Cloud Pak for Business Automation (CP4BA), ideally on Red Hat OpenShift.
- Strong knowledge of middleware technologies: IBM WebSphere Application Server, Liberty, Elastic Search, Postgres DB. DB2/Oracle, IBM MO, Kafka, and LDAP integrations.
- Experience with CI/CD pipelines and automation tools (Jenkins, Ansible, Bash/PowerShell scripting).
- Demonstrated expertise in issue troubleshooting, performance tuning, and environment management.
- Strong knowledge on Open telemetry monitoring tool - Prometheus, Loki, Grafana, Splunk
- Familiarity with high availability (HA), disaster recovery (DR) configurations, and related concepts.
- Experience with cloud and containerization platforms (Kubernetes, OpenShift).
- Good understanding of ITIL JIRA, Service NOW, Zapplets

Key Skills

Education

Bachelor's degree