Description

You will monitor, troubleshoot, and optimize mobile applications built with Ionic and Swift.

Responsibilities

• Provide Level 2/3 support to resolve crashes, UI/UX issues, and API failures in Ionic and Swift applications.
• Perform Root Cause Analysis (RCA) for recurring issues and implement permanent fixes using ITIL-based processes.
• Troubleshoot RESTful and GraphQL API failures, including authentication mechanisms like OAuth2 and JWT.
• Optimize application performance, focusing on CPU, memory, battery consumption, and startup times.
• Manage CI/CD pipelines and assist with App Store and Google Play Store release processes.
• Monitor security compliance for GDPR, HIPAA, and SOC 2 standards.

Required Skills

• 5+ years of experience in mobile application support or troubleshooting.
• Proficiency with iOS (Swift) and Hybrid platforms (Ionic, Capacitor, Cordova).
• Experience with RESTful APIs, GraphQL, OAuth2, JWT, and Firebase Authentication.
• Hands-on with databases including SQLite, Firebase Realtime Database, Core Data, and MongoDB.
• Competency in monitoring tools such as Firebase Crashlytics, Xcode Instruments, AppDynamics, Splunk, or ELK Stack.
• Experience with CI/CD tools like Fastlane, Jenkins, GitHub Actions, GitLab CI/CD, or Azure DevOps.
• Knowledge of cloud services including AWS Amplify, Azure Mobile Apps, Firebase, or Google Cloud Functions.
• Ability to debug network issues using Charles Proxy or Postman.
• Understanding of security implementations like SSL/TLS and Biometric Authentication.

Preferred Skills

• Experience with ITIL-based management tools such as JIRA, ServiceNow, or BMC Remedy.

Key Skills

Education

Any Graduate