Description

You will manage wireless accounts, device lifecycles, and technical support for mobile hardware and software.

Responsibilities

• Manage wireless accounts including equipment, data plan activations, and user acknowledgment forms.
• Perform initial user setup for email, calendars, contacts, and mobile accounts.
• Maintain wireless databases, inventories, audits, and supplies while adhering to state policies.
• Process and distribute wireless invoicing and personal usage summaries.
• Coordinate with leadership and telecommunications vendors to review new products and rate plans.
• Provide technical assistance and troubleshooting for all wireless equipment.

Required Skills

• 5+ years of experience in technical support and device management.
• Proficiency with Android and iOS operating systems.
• Experience with Mobile Device Management (MDM) tools.
• Hands-on experience with Office 365 and Microsoft Outlook.
• Knowledge of Active Directory and troubleshooting Microsoft hardware/software.
• Experience with Cisco VPN software, Lan Desk, and Adobe Acrobat.
• Ability to troubleshoot, repair, install, and upgrade PCs, laptops, thin clients, and printers.
• Competency in using service desk software for documenting and closing service calls.
• Familiarity with McAfee virus scan and imaging software.

Key Skills

Education

Any Graduate