Description

You will provide mobile smartphone and tablet support for workers across the state, managing Tier I-III requests via telephone, email, remote control, and on-site diagnosis.

Responsibilities

• Manage mobile device migrations, equipment upgrades, and mobility-related projects.
• Enforce mobile device policies and procedures within the EMM environment.
• Deploy approved applications from the EMM catalog and maintain system security integrity.
• Build and maintain system configurations, user documentation, and EMM continuity records.
• Collaborate with service vendors to ensure quality support for the EMM environment.

Required Skills

• 3+ years of experience in IT Asset Management, IT Customer Support, IT Service Delivery, IT Application Development, or IT Business Analysis within a large enterprise.
• Hands-on experience with Microsoft Intune, Workspace One (AirWatch), and Apple Business Manager.
• Proficiency with iOS and Android operating systems.
• Working knowledge of Mobile Device Management (MDM), Enterprise Mobility Management (EMM), and Unified Endpoint Management (UEM).
• Experience with Microsoft O365 products.
• Familiarity with telecommunications carrier portals.
• Strong ability to explain technical matters in business terms.
• Proven ability to plan and prioritize workloads to meet implementation schedules.

Preferred Skills

• Mobility Platform Certifications in Microsoft Intune or VMware Workspace One/AirWatch.
• Associates Degree in Computer Science, Information Technology, or equivalent experience.

Key Skills

Education

Any Gradute