Description

You manage mobile device support, migrations, and EMM administration for users across the state.

This role is on-site.

Responsibilities

• Manage Tier I-III support requests via phone, email, remote control, and on-site diagnosis.
• Execute mobile device migrations, equipment upgrades, and mobility projects.
• Enforce device policies and deploy applications within the EMM environment.
• Maintain system configurations, user documentation, and continuity records.
• Collaborate with service vendors to ensure quality EMM support.

Required Skills

• 3+ years in IT Asset Management, IT Customer Support, IT Service Delivery, IT Application Development, or IT Business Analysis within a large enterprise.
• Hands-on experience with Microsoft Intune, Workspace One (AirWatch), and Apple Business Manager.
• Proficiency with iOS and Android operating systems.
• Working knowledge of MDM, EMM, and Unified Endpoint Management (UEM).
• Experience with Microsoft O365 products.
• Familiarity with telecommunications carrier portals.
• Ability to explain technical matters in business terms.
• Proven ability to plan and prioritize workloads to meet implementation schedules.

Preferred Skills

• Mobility Platform Certifications in Microsoft Intune or VMware Workspace One/AirWatch.
• Associates Degree in Computer Science, Information Technology, or equivalent experience.

Key Skills

Education

Any Gradute