Description

You will provide technical support and device management for mobile users.

Responsibilities

• Assist users with manual phone resets and troubleshooting.
• Implement app download restrictions on mobile devices.
• Track and report technical progress, issues, and challenges.
• Collaborate with team members to meet department objectives.
• Refine processes to improve project implementation efficiency.

Required Skills

• 5+ years of experience in a technical support role.
• Hands-on experience with Apple iPhones running iOS 16 and iOS 17.
• Proficiency with Google Workspace including Gmail, Calendar, and Drive.
• Experience using ticketing systems such as ServiceNow, ServiceDesk, or Cherwell.
• Strong troubleshooting skills for mobile hardware and software issues.
• Ability to work independently and within a team environment.
• Effective communication skills for direct user support.
• Degree in any field (Any Graduate).

Preferred Skills

• Previous experience working in a call center environment.

Key Skills

Education

Any Graduate