Description

You manage mobile device lifecycles and provide direct technical support for iOS users.

This role is on-site.

Responsibilities

• Execute manual phone resets and troubleshoot hardware or software issues.
• Implement and enforce app download restrictions on mobile devices.
• Track technical progress and report issues using ticketing systems.
• Collaborate with team members to meet department objectives.
• Refine support processes to improve implementation efficiency.

Required Skills

• 5+ years of experience in a technical support role.
• Hands-on experience with Apple iPhones running iOS 16 and iOS 17.
• Proficiency with Google Workspace including Gmail, Calendar, and Drive.
• Experience using ticketing systems such as ServiceNow, ServiceDesk, or Cherwell.
• Strong troubleshooting skills for mobile hardware and software issues.
• Ability to work independently and within a team environment.
• Effective communication skills for direct user support.

Preferred Skills

• Previous experience working in a call center environment.

Key Skills

Education

Any Graduate