Description

You will manage mobile hardware and device support within a service center environment.

Responsibilities

• Resolve client technical problems and hardware needs through effective customer service.
• Manage multiple priorities and hardware tasks in a fluid environment.
• Maintain high quality standards for all hardware and software support activities.
• Communicate technical issues and resolutions clearly through oral and written channels.

Required Skills

• 5-8 years of related hardware engineering experience.
• Proven ability to satisfy client needs in a service center setting.
• Strong proactive problem-solving and resourcefulness.
• Experience managing multiple competing priorities.
• Any Graduate degree.

Preferred Skills

• One year of support experience with Apple iPads, iPhones, iTunes, and Apple apps.
• One year of support experience with Android tablets or smartphones.
• One year of experience with Mobile Device Management systems such as Mobileiron, Airwatch, or Boxtone.
• Experience working in a distributed computing environment.

Key Skills

Education

Any Graduate