Description

You will provide technical support for critical business systems and mobile applications, resolving issues across iOS and Android platforms.

Responsibilities

• Analyze and troubleshoot application functionality, performance, and availability issues.
• Collaborate with development teams to identify root causes and solve recurring defects.
• Monitor system performance to detect potential issues before they impact production.
• Review and retrieve mobile app logs to provide practical resolutions for reported incidents.
• Maintain documentation for support processes and participate in an on-call rotation.

Required Skills

• 5+ years of experience in technical or application support.
• Proficiency with Android SDK, Kotlin, and Java.
• Experience with iOS development platforms and tools, including Swift.
• Ability to analyze and resolve issues across both iOS and Android ecosystems.
• Understanding of the full mobile development, maintenance, and support lifecycle.
• Knowledge of RESTful APIs and web services integration.
• Proven ability to track and resolve incidents within defined SLAs.

Preferred Skills

• Graduate degree in a technical field.

Key Skills

Education

Any Graduate