Description

Provide L1/L2 support for Android and iOS devices, resolving end-user technical issues.

This role is on-site.

Responsibilities

• Troubleshoot and resolve technical problems related to mobile devices.
• Assist in mobile asset management to ensure optimal device performance and security.
• Maintain documentation of support activities and user interactions.
• Collaborate with team members to enhance user experience and support processes.

Required Skills

• 3+ years of hands-on experience supporting Android devices.
• Hands-on experience supporting iOS devices.
• Knowledge of Mobile Device Management (MDM) systems.
• Strong troubleshooting and problem-solving skills.
• Familiarity with asset management and device lifecycle processes.
• Good communication and collaboration skills for end-user interaction.
• Ability to document and report issues accurately.

Preferred Skills

• Any Graduate degree in a relevant technical field.

Key Skills

Education

Any Graduate