Description

Own Level 2 mobility support for corporate-managed mobile devices, managing tickets from initial report through to resolution.

Responsibilities

• Troubleshoot hardware and software issues for iPads, iPhones, and Android devices.
• Manage device configurations and deployments via MobileIron.
• Coordinate with carriers including AT&T and Verizon to resolve service issues.
• Partner with the technician team to standardize processes and improve user experience.

Required Skills

• 3+ years of experience in mobile device support.
• Hands-on experience managing iOS and Android ecosystems.
• Direct experience with MobileIron or similar Mobile Device Management (MDM) platforms.
• Proven experience working with AT&T and Verizon carrier environments.
• Strong troubleshooting skills for mobile hardware and connectivity.
• Effective verbal and written communication skills for user interaction.
• Demonstrated customer service focus in a technical support capacity.

Preferred Skills

• Ability to work a standard Monday–Friday, 8-5 CST schedule.

Key Skills

Education

Any Graduate