Description

You design and implement monitoring solutions using AppDynamics and ThousandEyes, ensuring operational readiness and service management integration.

This role is on-site.

Responsibilities

• Design and implement monitoring setups using AppDynamics and ThousandEyes, including synthetic monitoring configuration and optimization.
• Prepare and present High-Level Design (HLD) and Low-Level Design (LLD) documents for monitoring requirements.
• Apply ITIL processes to support service management activities and ensure operational workflows are followed.
• Integrate monitoring outcomes into ServiceNow for effective service management and incident tracking.
• Estimate and plan work based on Product Backlog inputs in an Agile environment.

Required Skills

• 6-12 years of relevant experience in monitoring and service management.
• Hands-on experience with AppDynamics for monitoring design and implementation.
• Proficiency with ThousandEyes, specifically in synthetic monitoring setup and optimization.
• Strong knowledge of ITIL processes for service management.
• Experience with ServiceNow for integrating monitoring data into service workflows.
• Practical experience with Agile methodologies for backlog planning and execution.
• Bachelor's Degree in Computer Science or a related field.

Preferred Skills

• JavaScript scripting knowledge for automation tasks.

Key Skills

Education

Any Graduate