Description

You will lead the configuration, maintenance, and optimization of application monitoring systems.

Responsibilities

• Drive, standardize, and manage the unified configuration management database.
• Collect and aggregate data to support decisions across ITIL processes (configuration, event, capacity, availability, incident, and problem management).
• Assess and fine-tune monitoring capabilities to provide accurate and actionable alerts for 24x7 operations systems.
• Configure and maintain monitoring dashboards to track health and performance across diverse IT infrastructure components.
• Perform event correlation and filtering to streamline incident triage and ensure timely escalation.

Required Skills

• Minimum 7 years of relevant experience.
• Minimum 2 years managing OpenText suite tools (AI Operations Management, Operations Bridge, SiteScope, Optic).
• Expertise with management protocols including SNMP and WMI.
• Proficiency in scripting using PowerShell and/or VBScript.
• Experience managing monitoring systems with 250+ Hosts and/or 3000+ sensors.
• Experience operating monitoring solutions such as Zenoss, PRTG, Zabbix, and/or Nagios.
• Extensive experience monitoring server, storage, database, networking, and applications.
• Knowledge of ITIL processes, including availability and capacity management.
• Familiarity with multi-vendor server operating systems.

Key Skills

Education

Any Gradute