Description

Key Skills: itsm, Operations, Aiops, Administration

Roles and Responsibilities:

• Administer enterprise monitoring and observability platforms across hybrid environments.
• Configure and maintain Moogsoft event ingestion, integrations, correlation rules, Cookbooks, Recipes, TeamRooms, and user access.
• Integrate Moogsoft with monitoring and ITSM platforms, including LogicMonitor, Dynatrace, Splunk, Datadog, and ServiceNow.
• Configure automated incident creation, routing, assignment, notifications, escalation, and resolution workflows.
• Tune alert thresholds, event policies, and correlation rules to reduce duplicate alerts and improve signal quality.
• Monitor the health, performance, and availability of monitoring platforms and supporting integrations.
• Troubleshoot event-ingestion failures, API issues, authentication problems, notification failures, and ticket-creation errors.
• Support platform upgrades, maintenance activities, configuration changes, and release validation.
• Develop and maintain dashboards and reports covering system availability, alert trends, incident volumes, response times, and operational performance.
• Maintain standard operating procedures, runbooks, architecture documentation, configuration records, and audit evidence.
• Coordinate with infrastructure, application, security, cloud, DevOps, and service-management teams to onboard new monitoring requirements.
• Participate in incident, problem, and change-management activities.
• Identify opportunities to improve monitoring coverage, operational efficiency, automation, and service reliability.
• Support compliance, access-management, documentation, and change-control requirements applicable to the operating environment.

Skills Required:

• Three or more years of experience administering monitoring, observability, AIOps, or IT operations platforms.
• Hands-on experience with Moogsoft or a comparable event-correlation and AIOps platform.
• Experience integrating monitoring tools with ITSM platforms, preferably ServiceNow.
• Working knowledge of REST APIs, JSON, webhooks, authentication methods, and integration troubleshooting.
• Experience with cloud and on-premises infrastructure monitoring.
• Understanding of incident, problem, change, and event-management processes.
• Strong analytical, troubleshooting, documentation, and communication skills.

Preferred Qualifications

• Experience with LogicMonitor, Dynatrace, Splunk, Datadog, or similar monitoring tools.
• Experience with Linux/Unix administration and basic scripting.
• Familiarity with cloud platforms such as AWS, Microsoft Azure, or Google Cloud.
• Knowledge of ITIL practices and service-management operations.
• Experience developing operational dashboards and performance reports.
• Experience working in regulated or highly controlled environments.
• Relevant certifications in ITIL, cloud technologies, ServiceNow, observability, or AIOps.

Key Competencies

• Event correlation and alert-noise reduction
• Monitoring-platform administration
• ITSM integration and automation
• Incident and escalation workflow design
• Root-cause analysis and troubleshooting
• Operational reporting and dashboard development
• Change and configuration management
• Cross-functional collaboration
• Documentation and process discipline
• Continuous improvement

Success Measures

• Success in this role may be measured through:
• Reduction in duplicate and non-actionable alerts
• Improved monitoring coverage and event quality
• Reliable integration performance across monitoring and ITSM tools
• Improved incident-routing accuracy and response times
• Higher availability of monitoring platforms
• Timely completion of configuration, maintenance, and upgrade activities
• Quality and completeness of operational documentation
• Positive feedback from infrastructure, application, security, and service-management teams

Education: Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent experience

Key Skills

Education

Any Graduate