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MS Teams Expert

Maintec Technologies

 

Bengaluru, Karnataka, India

Posted On: 2 days ago
Experience: 5+ years
Availability: Hybrid
Openings: 1
Category: MS CRM Dynamics
Tenure: Full-time Only
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Description

You will manage and operate Microsoft Teams and related communication services within a global shared service environment.

This role is on-site.

Responsibilities

  • Deliver services according to defined KPIs and SLAs.
  • Oversee efficiency levers and standardize reporting through production dashboards.
  • Manage operational risks, including capacity, skills, and regulatory compliance.
  • Harmonize local tooling and processes with global strategy.
  • Maintain production quality and operational continuity for telephony and conferencing services.

Required Skills

  • 5+ years of experience in IT infrastructure or end-user support.
  • Hands-on experience managing MS Teams and Skype for Business 2015/2019 on-premises.
  • Knowledge of Office 365 platform services, specifically SharePoint Online, Teams, and OneDrive for Business.
  • Proficiency with WebEx, Voice Recording, IVR, and Skype.
  • Advanced oral and written English communication skills for cross-cultural environments.
  • Ability to manage issues and maintain rapport across different time zones and cultures.
  • Any Graduate degree.

Preferred Skills

  • Azure knowledge.
  • Experience with Oracle, Audiocodec, or Sonus SBCs.

Education

Any Gradute

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