Description

You will manage and operate Microsoft Teams and related communication services within a global shared service environment.

This role is on-site.

Responsibilities

• Deliver services according to defined KPIs and SLAs.
• Oversee efficiency levers and standardize reporting through production dashboards.
• Manage operational risks, including capacity, skills, and regulatory compliance.
• Harmonize local tooling and processes with global strategy.
• Maintain production quality and operational continuity for telephony and conferencing services.

Required Skills

• 5+ years of experience in IT infrastructure or end-user support.
• Hands-on experience managing MS Teams and Skype for Business 2015/2019 on-premises.
• Knowledge of Office 365 platform services, specifically SharePoint Online, Teams, and OneDrive for Business.
• Proficiency with WebEx, Voice Recording, IVR, and Skype.
• Advanced oral and written English communication skills for cross-cultural environments.
• Ability to manage issues and maintain rapport across different time zones and cultures.
• Any Graduate degree.

Preferred Skills

• Azure knowledge.
• Experience with Oracle, Audiocodec, or Sonus SBCs.

Key Skills

Education

Any Gradute