Description

You will lead the migration of user bases from Skype Online and OnPrem to Microsoft Teams and design the execution of voice services from PBX to MS-Teams.

Responsibilities

• Configure and troubleshoot Dial Plans, Normalization Rules, routes, and PSTN usage.
• Implement QoS, bandwidth planning, and voice resiliency strategies.
• Manage voice interoperability to PSTN and integrate with third-party telephony environments.
• Support video conferencing platforms including operation and equipment troubleshooting.

Required Skills

• 10+ years of experience with Skype and Microsoft Teams with Enterprise Voice.
• Expertise in MS Teams Direct Routing, SIP Trunk integrations, and Media Bypass.
• Hands-on experience with AudioCodes and Sonus Gateways/SBCs.
• Deep knowledge of Enterprise Voice features: Call Admission Control, Call Park, and Auto Attendant.
• Proficiency in configuring Call Queues, Response Groups, and Dial by Extension workflows.
• Strong administration skills in Office 365, Active Directory, and Domain Services.
• Advanced PowerShell scripting and Windows administration skills.
• Experience with Cisco, Polycom, and Microsoft Skype/Teams Live platforms.
• Familiarity with ITIL frameworks, SLA management, and Change Management.

Preferred Skills

• Experience with Cisco WebEx endpoint interoperability.
• Knowledge of Microsoft Teams Endpoints and physical phone OEMs like Yealink.

Key Skills

Education

Any Gradute