Description

You will own the ServiceNow HRSD and Workplace Service Delivery implementation, focusing on platform strategy and service provider configurations.

This role is remote.

Responsibilities

• Elicit, analyze, and validate business requirements, translating them into functional and technical specifications.
• Define detailed stories, epics, and acceptance criteria in collaboration with product owners using Agile and Scrum.
• Author, peer review, and maintain functional, technical, training, and roadmap documentation.
• Facilitate technical discussions to anticipate, mitigate, and resolve risks within the IT environment.
• Support system go-live activities including data conversion, support desk operations, site support, and training delivery.

Required Skills

• 5+ years of professional experience with proven ServiceNow implementation in an enterprise organization.
• 3+ years working with web applications, networks, protocols, and email (SMTP, POP3).
• 3+ years of experience with ITIL v3 methodologies.
• 3+ years understanding enterprise IT architecture.
• Experience with eDirectory and OpenLDAP.
• Ability to manage stakeholders and design solutions for complex business processes.
• Strong technical writing skills for manuals, procedures, and system documentation.

Preferred Skills

• Experience performing PMO activities such as maintaining issue logs, status reporting, and service metric reporting.

Key Skills

Education

Any Graduate