Description

You will provide onsite desktop support and technical expertise at the Highway Building in Raleigh, NC.

Responsibilities

• Resolve IT incidents and service desk tickets by evaluating business impact and prioritizing tasks.
• Install, image, and deploy new computers, business applications, and peripherals including network printers.
• Manage user data migrations and profile transfers during hardware replacements.
• Coordinate with Data Center Operations for account creations and modifications in Active Directory, email, NCID, and Citrix.
• Lead projects by directing other technicians and maintaining detailed process documentation.

Required Skills

• 5+ years of experience in desktop support or technical service desk roles.
• Expertise in troubleshooting computer hardware, software, peripherals, and components.
• Hands-on experience with imaging computers and deploying business applications.
• Proficiency with networking protocols and communications.
• Experience managing user accounts within Active Directory, email systems, NCID, and Citrix.
• Ability to manage user data and profile migrations.
• Strong technical documentation skills for maintaining operational standards and SLAs.
• Understanding of IT security policies and data protection requirements.

Preferred Skills

• Proven ability to lead projects and direct the work of other technicians.
• Any Graduate degree.

Key Skills

Education

Any Graduate