Description

You will own desktop support operations and technical resolution for high-volume service desk requests.

Responsibilities

• Resolve IT incidents by evaluating business impact and prioritizing service desk tickets.
• Install, image, and deploy computers, business applications, and peripherals including network printers.
• Manage user data and profile migrations during hardware replacement cycles.
• Collaborate with Data Center Operations on account creations and modifications within AD, email, NCID, and Citrix.
• Lead technical projects and maintain operational documentation for processes and procedures.

Required Skills

• 5+ years of experience in desktop support or technical services.
• Proficiency with NCID, Citrix, and Active Directory.
• Hands-on experience migrating user data and profiles.
• Strong knowledge of computer hardware, software, peripherals, and networking protocols.
• Ability to document technical processes in accordance with SLAs and OLAs.
• Experience providing technical troubleshooting details to network and development teams.

Key Skills

Education

Any Graduate