Description

Key Responsibilities

Collaborate with business and technical stakeholders to gather, analyze, and document business and functional requirements.

Facilitate requirement workshops, stakeholder discussions, and solution design sessions.

Develop process flows, business process maps, user stories, acceptance criteria, and impact assessments.

Partner with Salesforce and nCino teams to design and enhance lending platform capabilities.

Lead data mapping, data analysis, and system integration activities across multiple applications.

Validate data using SQL and support ETL-related initiatives.

Coordinate and support User Acceptance Testing (UAT), regression testing, and defect management.

Assist with release planning, change management, and post-deployment support activities.

Identify opportunities to streamline lending processes and improve operational efficiency.

Ensure solutions align with business objectives, compliance requirements, and risk management standards.

Required Qualifications

Bachelor's degree in Business, Information Technology, Finance, or a related field, or equivalent professional experience.

6+ years of Business Analyst experience supporting enterprise applications and business transformation initiatives.

3+ years of hands-on experience with nCino and Salesforce platforms.

Strong understanding of commercial and/or consumer lending operations.

Experience with requirements gathering, business process analysis, and workflow documentation.

Hands-on experience with data mapping, systems integration, ETL processes, and data validation.

Proficiency in SQL for data analysis and validation activities.

Experience leading or supporting UAT, regression testing, and release management processes.

Strong analytical, problem-solving, and stakeholder management skills.

Excellent verbal and written communication skills.

Experience working within Agile project environments.

Preferred Qualifications

Experience supporting nCino implementations, upgrades, or enhancement projects.

Knowledge of Salesforce Financial Services Cloud (FSC).

Experience with integration platforms such as MuleSoft or Informatica.

Salesforce and/or nCino certifications.

Prior experience within banking, financial services, or lending organizations.

Knowledge of lending workflows, credit operations, compliance frameworks, and risk controls

Key Skills

Education

Bachelor's degree