Description

Provide L3 production support for healthcare integration workflows and related applications, ensuring system stability and rapid incident resolution.

This role is on-site.

Responsibilities

• Lead resolution of major incidents and application outages, communicating clearly with internal and external stakeholders.
• Debug API calls, middleware logs, and SQL data issues to identify root causes.
• Apply minor bug fixes and patches in C#/.NET and develop automation scripts for configuration validation.
• Monitor integration endpoint performance, resolve bottlenecks, and maintain knowledge base documentation.
• Participate in a 24x7 on-call rotation with flexible shifts.

Required Skills

• 12+ years of experience in .NET development and production support.
• Strong proficiency in C#, ASP.NET, and writing complex SQL queries in SQL Server.
• Experience with system integrations, including REST APIs and web services.
• Background in healthcare management systems, specifically claims processing, benefits management, or provider network management.
• Ability to lead support efforts under high-pressure situations.
• Bachelor's degree in a relevant field.

Preferred Skills

• Familiarity with reporting tools such as Tableau or Power BI.

Key Skills

Education

Bachelor's degree