Description

You provide 24x7 end-to-end monitoring and support for infrastructure and application components critical to the Customer Facing Platform.

This role is on-site.

Responsibilities

• Monitor infrastructure and application components using tools to proactively identify and research potential production incidents.
• Respond promptly to alerts regarding potential production issues and escalate when necessary.
• Perform trending and analysis using monitoring tools and reports to address potential issues proactively.
• Collaborate with Change Operations to support change implementations and identify potential issues from updates.

Required Skills

• 5+ years of experience working independently on complex projects within a support environment.
• Strong knowledge of monitoring tools: Splunk, Dynatrace, Sitescope, Tivoli Netcool/WebGUI.
• Experience with .NET Core and Java Virtual Machine environments.
• Familiarity with Windows operating systems.
• Basic understanding of ITIL/ITSM processes and procedures.
• Excellent verbal and written communication skills for multicultural collaboration.

Preferred Skills

• Any Graduate

Key Skills

Education

Any Graduate