Description

You will provide L2/L3 support for applications built on Microsoft technologies.

Responsibilities

• Investigate and resolve complex issues regarding application performance, connectivity, and functionality.
• Perform root cause analysis and implement permanent fixes to prevent incident recurrence.
• Manage application releases, updates, and patches in coordination with DevOps and infrastructure teams.
• Monitor application logs and access controls to ensure compliance with security standards.
• Document incidents, resolutions, and knowledge base articles while providing regular health reports to stakeholders.

Required Skills

• 10+ years of experience in application support or similar roles.
• Proficiency with .NET frameworks.
• Strong experience with SQL Server.
• Hands-on experience with Azure environments.
• Experience managing incidents within defined SLAs.
• Ability to perform root cause analysis for complex technical issues.
• Experience with version control and deployment procedures.
• Degree in any graduate field.

Key Skills

Education

Any Graduate