Description

You will monitor application health, resolve production incidents within SLA, and support .NET, Angular, and Appian environments. This role is on-site.

Responsibilities

• Triage and resolve production incidents and perform first-level troubleshooting for .NET, Angular, and Appian applications.
• Support scheduled jobs, batch processes, APIs, and file transfers while executing approved service requests and configuration changes.
• Perform SQL data validation and basic production data analysis to ensure system integrity.
• Validate application functionality after deployments and patching, creating and maintaining operational documentation and runbooks.
• Coordinate with L3 and client infrastructure teams to resolve complex issues.

Required Skills

• 5+ years of experience in application support or engineering roles.
• Strong proficiency in .NET, Angular, and Appian platforms.
• Experience with SQL data validation and basic production data analysis.
• Knowledge of batch processes, APIs, and file transfer mechanisms.
• Ability to triage incidents and resolve issues within strict SLAs.
• Experience with service request execution and configuration changes.
• Ability to create and maintain technical documentation and runbooks.

Preferred Skills

• Experience coordinating with L3 infrastructure teams for complex troubleshooting.
• Background in validating application functionality post-deployment.

Key Skills

Education

Any Graduate