Description

Key Responsibilities

L1 Support Responsibilities:

Monitor application health, alerts, and job schedules.
Perform initial triage of incidents and service requests.
Resolve basic issues related to application functionality, UI, and job failures.
Ensure timely ticket acknowledgment and resolution as per SLA.
Escalate complex issues to L2/L3 teams where required.
Maintain logs, runbooks, and operational documentation.

L2 Support Responsibilities:

Analyze and resolve application defects and production issues.
Perform root cause analysis (RCA) and implement corrective actions.
Fix bugs and minor code issues in .NET applications.
Handle data corrections and database-related issues.
Support deployment and release activities in coordination with DevOps teams.
Work on performance tuning and optimization of applications.

Technical Skills Required

Strong experience in .NET technologies (C#, ASP.NET, .NET Core).
Experience with Web APIs, MVC architecture, and microservices.
Solid knowledge of SQL Server (queries, stored procedures, performance tuning).
Familiarity with frontend technologies (JavaScript, HTML, CSS; Angular/React is a plus).
Experience with IIS server management and debugging.
Knowledge of version control tools (Git, TFS, Azure DevOps).
Exposure to logging and monitoring tools (App Insights, Splunk, ELK, etc.).

Desired Skills

Understanding of ITIL processes (Incident, Problem, Change Management).
Experience with ticketing tools such as ServiceNow, Remedy, or Jira.
Exposure to cloud platforms (Azure preferred).
Familiarity with CI/CD pipelines and DevOps practices.
Domain experience in Banking, Insurance, or Healthcare is an advantage

Key Skills

Education

Any Gradute