Description

You will provide L2/L3 production support for .NET-based applications.

Responsibilities

• Monitor application health, performance, and availability in production.
• Analyze, troubleshoot, and resolve production issues within defined SLAs.
• Perform root cause analysis (RCA) and implement preventive measures.
• Support deployment activities, hotfixes, and minor enhancements.
• Handle incident, problem, and change management processes.

Required Skills

• 5+ years of experience supporting production applications.
• Strong experience with .NET Framework and .NET Core using C#.
• Hands-on experience with ASP.NET, Web APIs, and IIS.
• Good knowledge of SQL Server, including queries, performance tuning, and debugging.
• Familiarity with monitoring tools, logging, and alerting mechanisms.
• Understanding of ITIL processes (Incident, Problem, Change Management).
• Ability to analyze logs, debug issues, and identify root causes.
• Experience working with cross-functional teams.

Preferred Skills

• Experience with Cloud Platforms, Azure preferred.
• Knowledge of CI/CD Pipelines and DevOps practices.

Key Skills

Education

Any Gradute