Description

*) Support enterprise network and identity initiatives, including SD-WAN deployment, PKI lifecycle management, and secure authentication services.
*) Monitor, identify, and remediate issues with Agency enterprise network and identity services
*) Support network connectivity and authentication services on Windows-based systems
*) Support connectivity and secure access on mobile devices (i.e., Apple devices)
*) Manage the network and identity infrastructure lifecycle at all stages
*) Create and maintain network documentation (e.g., diagrams, coverage, and design documentation)
*) Assist with deployment, configuration, and support of SD-WAN, PKI, and secure authentication solutions
*) Perform enterprise network deployments, installations, and upgrades
*) Requires comfort working on a ladder; ability to lift 40 lbs.
*) Perform firmware/software/security/feature upgrades across network and identity platforms
*) Monitor Agency trouble ticket system and complete assigned network, authentication, and connectivity tickets
*) Will serve as the Agency’s primary support resource for network and access-related (authentication) technical issues, troubleshooting and resolving most common/routine problems
*) Assists Agency staff/contractors in resolving network, authentication, and connectivity-related problems
*) Coordinate and assist with testing and validation of network and identity solutions
*) Adhere to State and Agency security and IT policies and standards
*) Work closely with key stakeholder groups, including Network, Security, and Servers Hosting to ensure the appropriate level of engagement and focus is maintained
*) Assists various IT groups with other tasks as assigned, such as with system/network installations and upgrades (i.e. racking equipment)
*) Create, maintain, and review/improve upon network and identity documentation
*) Ability to plan, organize, review, and implement associated project milestones to completion
*) Provides updates to Project Team
*) Perform other tasks and duties as assigned
*) Each selected candidate will be utilized for 40 hours per week for the duration of these and other projects and daily work as assigned. Job duties will require frequent site visits to remote office locations throughout the entire state of South Carolina, and the selected incumbent must be flexible to the potential of travel days being occasionally extended beyond normal business hours.
*) Applicants must demonstrate good oral and written communication skills and be able to provide effective phone, desk-side, and support services. 
*) Applicants must be able to effectively communicate technical and project details with IT and non-IT staff and at all levels.
 
Support of the project:
*) DPH will require that the selected applicant sign the Agency’s confidentiality agreement and/or Business Associate (BA) agreement if applicable.
*) All web services must be secure.
*) Any changes to hours per day/week worked or scheduling must be approved by DPH.
*) Contractors must be available or onsite at DPH during each day/week at the Agency’s discretion, excluding state holidays, throughout the term of the contract with any at-home/remote work (i.e., outside the Agency) requiring prior approval.
*) DPH may require that the selected applicant successfully complete online HIPAA and other Agency training(s).
*) There will be a weekly review between each contractor and DPH to ensure the expectations of this agreement are met.
*) Contractors must form productive working relationships with individuals from diverse backgrounds and at all organizational levels.
 
Required Skills:
*) 3+ Years of Experience with Enterprise Network Infrastructure and LAN Administration
*) 3+ Years of Experience with Installing, Configuring, and Troubleshooting switches and wireless access points
*) 3+ Years of Experience with SD-WAN, PKI, and secure authentication services
*) 3+ Years of Experience with Troubleshooting network connectivity on Windows and mobile devices
*) 3+ Years of Experience with creating, reading, and maintaining network documentation and diagrams

Key Skills

Education

Not specified