Description

Core Responsibilities:

Network Infrastructure Management:

• Configure and maintain routers, switches, firewalls, and wireless networks.
• Manage LAN, WAN, intranets, VPNs, and MPLS circuits.
• Monitor network performance and ensure high availability and uptime.
• Apply patches, firmware updates, and maintain hardware inventory.
• Plan and execute network changes via formal change control processes.

Cloud & Hybrid Networking:

• Manage cloud networking on AWS VPC, Azure Virtual Network, and Google Cloud.
• Oversee SD-WAN deployment and cloud-based SaaS integration.
• Ensure reliable, secure connectivity for remote and distributed workforce.
• Support hybrid cloud environments across on-prem and cloud-hosted workloads.
• Configure and optimize cloud-native firewall and network access policies.

Security & Zero Trust:

• Implement and maintain Zero Trust Network Access (ZTNA) policies.
• Manage firewall rules, IDS/IPS, and network access control (NAC) systems.
• Conduct regular vulnerability assessments and patch management cycles.
• Monitor for threats using SIEM tools; coordinate incident response.
• Enforce SASE (Secure Access Service Edge) frameworks for distributed users.
• Support compliance with ISO 27001, NIST, SOC 2, and GDPR requirements.

Monitoring, Observability & AIOps:

• Deploy and manage network monitoring tools (SolarWinds, Datadog, Grafana).
• Perform proactive capacity planning and bandwidth trend analysis.
• Use AIOps platforms for predictive fault detection and auto-remediation.
• Maintain network documentation, diagrams, and configuration baselines (CMDB).
• Generate weekly/monthly SLA and performance reports for stakeholders.

Incident & Problem Management:

• Act as the first responder for network incidents (P1/P2 SLA adherence).
• Conduct root cause analysis (RCA) and post-incident reviews.
• Maintain and test disaster recovery and business continuity plans.
• Collaborate with NOC, SOC, and service desk for end-to-end incident resolution.
• Document known errors and workarounds in the knowledge base.

Technical Skills:

• Routing & Switching: BGP, OSPF, EIGRP, STP, VLANs, QoS.
• Firewall & VPN: Palo Alto, Fortinet, Cisco ASA, IPSec, SSL VPN.
• Cloud Networking: AWS / Azure / GCP networking fundamentals.
• Scripting & Automation: Python, PowerShell, Bash, Ansible, Terraform.
• Wireless: Wi-Fi 6/6E, controller management, site surveys.
• Monitoring & Logging: SNMP, NetFlow, Syslog, SIEM integration.
• Security Frameworks: Zero Trust, NIST CSF, ISO 27001, SOC 2.
• ITSM: ITIL v4, ServiceNow, change & incident management

Key Skills

Education

Bachelor's degree