Description

You will manage, maintain, and troubleshoot LAN, WAN, and cloud network connectivity.

Responsibilities

• Manage and monitor network connectivity to support WAN high availability across diverse ISP media types including Fiber, DIA, Coax, Cellular, and WiWAN.
• Troubleshoot issues relating to switching, routing, firewalls, and corporate, guest, or IoT Wi-Fi.
• Maintain telecom infrastructure including hosted VoIP, Cloud Contact Center, and analog solutions.
• Perform firmware upgrades and execute line of business changes to network and telecom systems.
• Provide tier 2 support for network and telecom issues escalated from the helpdesk and participate in an on-call rotation.

Required Skills

• 5+ years of experience in network administration.
• Strong experience with TCP/IP, WAN/LAN, VPN, and Wi-Fi.
• Hands-on experience troubleshooting Palo Alto, SonicWALL, Meraki, Fortinet, HP/Aruba, or Cisco infrastructure.
• Proven experience with cloud-based architectures, preferably MS Azure.
• Experience implementing and troubleshooting telecom solutions such as VoIP, PBX, and IVR.
• Solid understanding of system and network security.
• Experience managing vendor and supplier relationships and contracts.
• Knowledge of Windows Server operating systems and Active Directory.
• Bachelor's Degree or equivalent certifications and experience.

Key Skills

Education

Bachelor's Degree