Description

Key Skills: OSPF, BGP, DNS, DHCP, TCP/IP, IAM, Vendor & SLA Management, RCA, PLM Support, Incident Management, Problem Management, ITIL, VLAN

Roles and Responsibilities:

• Manage and troubleshoot Infoblox DDI services including DNS, DHCP, and IPAM; resolve DNS resolution issues, IP conflicts, and DHCP problems.
• Provide Level 3 support for datacenter network infrastructure incidents, problems, and changes; perform advanced troubleshooting for complex network and application-related issues.
• Apply strong TCP/IP knowledge and routing protocol expertise (BGP, OSPF) to diagnose and resolve connectivity and routing issues.
• Lead root cause analysis (RCA) and implement preventive measures to reduce recurrence.
• Ensure ITIL process adherence (incident, problem, change, release management), maintain ticket documentation, and maintain SLA compliance in 24x7 production support environments.

Skills Required:

• 8-12 years of relevant experience in network operations and Infoblox DDI / DDI administration
• Infoblox DDI administration and troubleshooting for DNS, DHCP, and IPAM
• DNS, DHCP, and IPAM operational expertise including IP schema/documentation
• TCP/IP fundamentals and routing protocol troubleshooting (BGP, OSPF)
• Production support and Level 3 incident/problem/change handling with strong RCA and SLA focus

Good to Have:

• VLAN and VXLAN knowledge for network segmentation and troubleshooting
• ITIL framework experience and participation in major incident management (MIM) calls
• Experience with SLA management, incident/problem/change management, and production support operations

Education: Bachelor's Degree in Computer Science or related field

Key Skills

Education

Any Graduate