Description

This role focuses on managing and optimizing the organization's voice and collaboration infrastructure.

Responsibilities

• Design, implement, and optimize Cisco UC solutions (CUCM, Unity, IMP, UCCX).
• Troubleshoot complex voice, video, and collaboration issues.
• Manage call routing, dial plans, SIP trunks, gateways, and voice gateways (CUBE).
• Ensure high availability, performance, and security of voice infrastructure.
• Perform upgrades, patches, and migration activities while maintaining detailed documentation.

Required Skills

• 5+ years of experience in network administration.
• Expertise with Cisco UC solutions, including CUCM, Unity, IMP, and UCCX.
• Proficiency in managing CUBE and Voice Gateways.
• Experience troubleshooting complex voice and video systems.
• Strong knowledge of call routing, dial plans, and SIP trunks.
• Ability to collaborate with cross-functional teams during incidents and deployments.

Key Skills

Education

Bachelor's degree