Description

Monitoring the network devices and infrastructure. Respond to alerts and incidents, performing diagnostics. Escalate issues as needed to Level 3 support or other support teams as needed. Create, Log, Track incident tickets, ensuring accurate documentation and timely response.

Utilize network monitoring tools, proactively monitoring network health, device availability.

Ability to troubleshoot routers and switches, conduit to the network engineering team

Keen awareness to NOCs Standard Operating Procedures (SOP)and Runbooks

Clear understanding of NJTs network topology to quickly isolate problems, minimizing MTTR.

Lead Analyst in charge to identify, isolate, and restoration of services to remote locations.

Senior team member, work collaboratively and gatekeeper to network engineering group.

Participate in ongoing training, professional development and remain current with technologies.

Must have flexibility to work alternate shifts when required, nights, weekends, and holidays.

Responsibilities as outlined by the NOC Shift Supervisor in charge.

Knowledge of ITIL processes, best practices and workflow.

3 to 5 years, advanced experience in network operations, technology and support

Experience with SolarWinds system or similar NMS systems, toolsets, (Power User). Required

Clear understanding (TCP/IP, TELNET, SSH, TRACEROUTE, DNS,DHCP, VLANS, Routing and Switching)

Certifications such as CompTIA Network+, or equivalent a plus

Key Skills

Education

Any Gradute