Description

• Design, configure, test, and maintain computer hardware, networking software,

and operating systems software, in addition to other office equipment (this

includes peripherals such as copiers, printers, phone equipment, postage

machines, letter folders, scanners, etc.)

• Implement operating system and technology application installs and upgrades

• Maintain logs related to network functions and maintenance and repair records

• Perform data backups and restores, including disaster recovery operations

• Perform software deployments to Windows-based applications for new features

and bug fixes

• Coordinate and plan hardware installations and upgrades to network equipment

and servers

• Perform routine patching duties to servers and applications

• Coordinate, plan, negotiate, and execute necessary purchases and repairs with

vendors/contractors

• Provide technical support to IT Team and all business users

• Provide timely updates to IT issues via JIRA Help Desk ticket system

• Be on call 24x7 to address any critical IT needs that arise

• Perform various other duties as assigned by the management team

Experience/Skills/Requirements:

• Bachelor’s degree in computer science or a related field is ideal

• 3-5 years of experience with Windows server administration

• 3-5 years of experience in desktop/network/hardware and software support

• Strong verbal and written communication skills with the ability to interact with a

diverse group of executives, managers, staff, and vendors/contractors in a very

detail-oriented professional organization with extremely high standards

• Proven ability to interact in a positive and collaborative working environment with

corporate, business, vendor/contractor, and technical resources

• Experience with customer relations and personal service including customer

needs assessment, professional customer engagement, efficient and effective

resolution, and ensuring customer satisfaction

• Willingness to learn from other team members and grow through experience

• Experience with Windows server administration such as Microsoft Management

Console (MMC), Server Manager, PowerShell, and Windows Services

• Working knowledge of Active Directory domain and trusts

• Experience with DNS and networking protocols

• Experience with server virtualization such as VMWare and Hyper-V

• Experience supporting Windows 11 users

• Be familiar with and have working experience onboarding and offboarding users

• Ability to maintain Microsoft applications on desktops and servers

• Ability to maintain Office 365 and MS Office products such as Outlook email

• Ability to deploy and support application installations

• Meticulous planning and documentation of technical support operations

• Knowledge of software licensing, maintenance, and hardware warranties

• Working knowledge of invoices, renewals, purchase orders, and associated

paperwork and processes

• Good practical knowledge of Cybersecurity, Website Certificates, Antivirus

software and Multi-Factor Authentication (MFA)

• Ability to work independently and with groups, with limited supervision

• Knowledge of Linux is a plus

• Knowledge of firewall configurations, Cisco / Meraki equipment is a major plus

Environments:

The corporation’s IT environment is currently a complex environment consisting of

Windows .NET, Java, AS/400 systems, and SaaS-based enterprise applications.  There

are many custom-built, in-house applications using AS/400 RPG applications, .NET C#,

and Java.  The database environment consists of SQL Server, PostgreSQL and DB2. 

The corporation’s systems are hosted primarily using VMware in the private cloud with an

external third-party hosting provider.  The office environment consists of Windows 11

desktop computers and laptops

Key Skills

Education

Bachelor's degree