Description

You will provide managed services to ensure client IT infrastructure and operations remain functional through proactive monitoring and incident resolution.

Responsibilities

• Monitor, identify, investigate, and resolve technical incidents and problems to restore client services.
• Manage technical issues through to resolution to maintain service stability.
• Review client requests and tickets to apply technical and process knowledge.
• Resolve incoming tickets within defined SLA parameters.

Required Skills

• 3 to 15 years of hands-on experience with Cisco Unified Communications Manager (CUCM).
• Proficiency with Cisco Unity Connection (CUC) and Cisco Unified Contact Center Express (UCCX).
• Experience configuring and managing Cisco Unified Border Element (CUBE).
• Technical knowledge of Voice Gateways and SIP protocols.
• Hands-on experience with AudioCode Session Border Controller (SBC).
• Working knowledge of routing and switching.
• Experience managing firewalls.
• Bachelor's degree or any graduate degree.

Key Skills

Education

Any Graduate