Description

Design, engineer, and implement voice and video communication systems within large-scale UCCE Contact Center environments.

This role is on-site.

Responsibilities

• Design and implement voice and video systems in UCCE environments, managing hardware lifecycles including UCS migrations, NetApp refreshes, and VMware upgrades.
• Execute CUCM security mitigations, certificate upgrades, and firmware updates for 802.1x compliance and Federal IPv6 mandates.
• Validate wiring between FI, UCS chassis, and core switches, configuring hardware per Cisco compatibility matrices.
• Produce engineering documentation and provide knowledge transfer to government and contractor workforces.

Required Skills

• 10+ years of experience with Cisco Voice and Collaboration technologies.
• CCIE certification in Collaboration or Voice is required.
• Expert-level knowledge of CUCM, CUBE SBC, CER, and UCS.
• Proficiency with VMware, NetApp, and CAPF certificates.
• Experience with Cisco routing and switching in a VoIP environment.
• Knowledge of 802.1x implementation on Cisco calling infrastructure.
• Ability to use scripting for automation and CUBE SBC operations.
• Must be a US Citizen capable of obtaining IRS background investigation approval.

Preferred Skills

• CCIE in Data Center or Route/Switch.
• Experience with PCA, Collab AA, and NetApp.

Key Skills

Education

ANY GRADUATE