Description

What’s the Job?

• Lead escalation support and resolve Severity 1 and Severity 2 network incidents across data center, routing, switching, and WAN environments
• Drive complex troubleshooting efforts in partnership with Cisco TAC while keeping customers and internal teams informed
• Provide Root Cause Analysis (RCA) reports including root cause, corrective actions, and prevention recommendations
• Act as a customer-facing technical advisor, building trust and maintaining strong technical and management relationships
• Support Quarterly Business Reviews (QBRs), technical documentation efforts, and informal knowledge transfer sessions

What’s Needed?

• 3–4 years of hands-on experience in routing, switching, and data center networking environments
• Strong understanding of Nexus (NX-OS), ACI, XR, vPC, VXLAN, OSPF, and BGP
• Proven experience troubleshooting complex, real-world network issues in fast-moving environments
• CCNP Route Switch or equivalent practical experience (Cisco TAC / HTTS background a plus)
• Confident verbal and written communication skills for customer-facing engagements

Key Skills

Education

Any Graduate