Description

You will provide technical support for a large nationwide network within a 24x7 Network Operations Control Center (NOCC). You will monitor and analyze network alarm conditions to proactively identify and minimize disruptions. You will perform root cause analysis to develop action plans for restoring customer services. You will troubleshoot channelized and unchanneled T1, T3, Ethernet, IP, Frame Relay, ATM, WAN, LAN, SONET, and TDM using DACs equipment. You will coordinate with LEC, ILEC, and IXC providers to resolve WAN problems and assist onsite field technicians remotely.

Responsibilities

• Monitor and analyze network alarm conditions to minimize disruptions.
• Perform root cause analysis to restore customer services.
• Troubleshoot T1, T3, Ethernet, IP, Frame Relay, ATM, WAN, LAN, SONET, and TDM.
• Coordinate with service providers to resolve WAN problems.
• Assist onsite field technicians remotely.

Required Skills

• Demonstrated experience with Layer 1 troubleshooting.
• Bachelor’s degree in Telecommunications, Engineering, Networking, IT, or a related field with 2 years of experience, or an Associate’s degree with 4 years of experience. Equivalent professional work experience in lieu of a degree.
• Willingness to learn TDM technologies.
• Ability to work in an onsite 24x7 environment requiring shift and workday flexibility.

Preferred Skills

• Networking experience across Layers 1, 2, and 3.
• Experience with SONET and/or Time Division Multiplexing (TDM).
• Knowledge of RF, OSPF, BGP, MPLS, and HSRP.

Key Skills

Education

Any Graduate